Frequently Asked Questions | Punktid

Frequently Asked Questions

Do I have to register an account to make orders?
No, you do not- you are able to make orders on our web page without ever having to register as a user.

Am I able to see orders I have made in the past?
In case you have already made orders from our web site and then decide to register yourself as a user by using the same email address you made the orders with, then you are able to see all of your previous orders by logging in to your account.

Are you a trustworthy web store?
We have been selling cd-keys since 2009 and within that time we have successfully completed tens of thousands of orders and served thousands of satisfied customers. We have also managed to get a lot of regular buyers with our fast service and customer support. So don’t be shy, we’re here to offer you a great experience :) 

How will I receive the product?
All of our products are digital and will be sent to your email address once you have completed your order. A digital code will be sent to your email address which you will then be able to activate in the required program or page (you can see more specific instructions for every product under „Code activation guide“) and legally download the game you have purchased.

How fast will the products be sent to me?
All products that are in stock will be sent to your email automatically right after you have made the payment. It may take 1-30 minutes for the email to reach you, depending on your internet speed and load. Products that are not currently in stock will be sent to you on first chance.

Am I able to see if the product I ordered is in stock?
Of course! When you open a product then you are able to see if the product is „In stock“ or „Available“. „In stock“ means that the product is currently in stock and it will be automatically sent to your e-mail right after you have made a payment. „Available“ means that the product is not currently in stock but your order will be completed on first chance, usually within a couple of hours, max.

Do you send out physical copies of the games?
Unfortunately not, all of the physical boxes and instructions are destroyed after scanning. In order to offer the fastest possible delivery time we only offer digital delivery.

How am I able to pay for the order?
You are able to see all of our payment methods here: https://punktid.com/payment-methods

I have made the payment with a bank transfer but I still haven’t received my code?
All payments made through bank links are transferred to us automatically. However, if the payment is made by bank transfer then the transfer time depends on your bank and holidays. To speed up the process you may send us a copy of your payment (taken from your bank) in a .PDF format to [email protected]

I made the payment through a bank link, the code was in stock but I still haven’t received it?
First be sure to check he spam folder of your emails- it may happen that the code ended up there. Also, always be sure to press the „Back to merchant“ button in your bank, otherwise the bank is not able to send us a confirmation about your payment and your order will not be completed.

How can I see the current status of my order?
You are able to see all of your orders if you register yourself as a user and log in to your account. You also have the option to resend emails with codes to yourself. You are able to do it here: https://punktid.com/orderstatus

I ordered a PlayStation / Xbox gift card but it won’t work?
Make sure that you are writing all of the letters correctly. In example 6 and G, 1 and I etc are often mixed up.  Also check if you are trying to activate the code in the correct region. Xbox and PlayStation gift cards are region locked and a gift card for one region can not be activated in another region. You are able to see how to change your Xbox region here: https://punktid.com/xboxregion

PlayStation does not currently let you change your region so the only way to do it is to create a completely new account and register it in the correct region straight away.

How can I earn Punktid.com store credit?
By being a part of our bonus system you will have a chance to earn our store credit. You are then able to use the credit to purchase products with a discount or even completely free of charge! In order to earn credit you must register an account on our web site. After this you will earn credit from your purchases even when you are not logged in to your account. You just have to make your orders using the same email address you registred with us. However, in order to use your credit to pay for an order, you do have to log in to your account.