No, you do not have to. You are able to make orders on our web page without ever having to register as a user.

All of our products are digital and will be sent to your email address once you have completed your order. A digital code will be sent to your email address which you will then be able to activate in the required program or page (you can see more specific instructions for every product under „Code activation guide“) and legally download the game you have purchased.

All products in stock will be sent to your email automatically right after you have made the payment. It may take up to 30 minutes for the email to reach you. In special cases it can take longer for the order to be completed, in which case please contact our support team.

In case you have already made orders from our web site and then decide to register yourself as a user by using the same email address then you are able to see all of your previous orders by logging in to your account.

Unfortunately not, all of the physical boxes and instructions are destroyed after scanning. In order to offer the fastest possible delivery time we only offer digital delivery.

Of course! All of the codes can be put on a printable voucher. You can create the voucher by clicking on the gift icon next to the redeem code. 

UPDATE! This functionality is currently not available due to launching the new system. We will add it again once we have confirmed that everything works correctly.

You are able to see all of our payment methods here: https://punktid.com/payment-methods

All payments made through payments links are transferred to us automatically. However, if the payment is made by bank transfer then the transfer time depends on your bank and holidays. To speed up the process you may send us a copy of your payment (taken from your bank) here: https://punktid.com/contact-us

First be sure to check the spam folder of your emails- it may happen that the code ended up there. Also, always be sure to press the „Back to merchant“ button in your bank, otherwise the bank is not able to send us a confirmation about your payment and your order will not be completed. If you still have not received it, contact us here: https://punktid.com/contact

In order to earn credit you must register an account on our web site. After this you will earn credit from your purchases even when you are not logged in to your account. You just have to make your orders using the same email address you registered.

[UPDATE] Please note, the bonus program is not available at this moment. Contact our customer service in case of any questions.

In order to use the bonus credit you have to be logged in to your account when making a purchase. You will then have a chance to use your credit in the shopping cart.

[UPDATE] Please note, the bonus program is not available at this moment. Contact our customer service in case of any questions.

 

You will not earn bonus if:
* You have partially or fully paid for the purchase using bonus credit
* You have used a discount code when making the order
* You did not make the order using an email address registered on Punktid.com's web site
* You bought a product that is excluded from our bonus system. You can see all the excluded products here: https://punktid.com/bonus-system-exceptions

All our suppliers are verified and the game codes come from legal channels. Thanks to this, game activation codes are always operational and the games will continue to work in the future. More than 9000 positive ratings on the international evaluation platform trustpilot.com show our level of quality.

Why are the prices at punktid.com lower than in an electronics store?
Our games do not have physical packaging or the accompanying production, transport and storage costs. Since the products are digital, there will be no additional costs for intermediaries, which for a regular buyer will immediately make the products 20–30% cheaper than boxed games. Older games can be obtained especially cheaply, as we only buy them from the manufacturer after their prices have been reduced.

How can I get help if I have a problem?
If you encounter problems activating games, we have over 10 years of experience in solving technical problems. Among several working languages, we will also talk to you in English if required. To ask a question, go to the Contact page.